Privacy Policy

At Pet Tails, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of personal data we collect, how we use and safeguard it, and the rights you have regarding your information when you use our services. We encourage you to read this policy carefully to understand our practices and how we handle your personal information.

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    1. Information We Collect:

 

1.1 Personal Information: When you make a purchase or interact with our website or services, we may collect personal information, such as your name, email address, shipping address, phone number, and payment details. We collect this information to process your orders, provide customer support, and improve our services.

 

1.2 Account Information: If you create an account with us, we may collect additional information, including your username and password, preferences, and purchase history. This information helps us personalize your experience and provide you with relevant offers and recommendations.

 

1.3 Website Usage Information: We may collect non-personal information about your interaction with our website, such as your IP address, browser type, operating system, pages visited, and the duration of your visit. This information is collected through cookies and similar technologies to enhance your browsing experience and analyze trends.

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​     2. Use of Information:

 

2.1 Order Processing and Customer Support: We use your personal information to process your orders, including verifying payment, arranging delivery, and providing updates on your purchases. We may also use your information to address any inquiries, complaints, or issues you may have regarding our products or services.

 

2.2 Personalization and Communication: With your consent, we may use your information to personalize your shopping experience, recommend relevant products, and send promotional offers, newsletters, or marketing communications. You have the right to opt-out of receiving such communications at any time.

 

2.3 Analytics and Improvements: We analyze website usage information to understand customer preferences, improve our website's functionality, and enhance our services. This includes analyzing trends, conducting research, and implementing measures to ensure the security of our website and your information.

 

    3. Data Sharing and Disclosure:

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3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business. These service providers include payment processors, shipping companies, customer support platforms, and marketing agencies. We ensure that these providers adhere to appropriate data protection standards and only use your information for the purposes specified by us.

 

3.2 Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, property, or safety and that of our customers or others.

   

    4. Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

 

    5. Your Rights:

 

5.1 Access and Correction: You have the right to access and update your personal information stored in our systems. You can do this by logging into your account or contacting us directly. We will make reasonable efforts to accommodate your requests, subject to any legal or contractual restrictions.

 

5.2 Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can do this by following the unsubscribe instructions provided in our emails or by contacting us directly. Please note that even if you opt-out, you may still receive non-promotional messages related to your orders or account.

 

    6. Children's Privacy:

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to remove the information promptly.

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    7. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website or through other reasonable means. We encourage you to review this policy periodically for the latest information on our privacy practices.

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8. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us using the following information:

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Pet Tails Store

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Address: 273, Mayur Vihar, Niti Khand 2, Indirapuram, Ghaziabad, Uttar Pradesh 201014

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Email : sypport@pettails.co.in

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Call us: +91-981-0720-738

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We will respond to your inquiries as soon as reasonably possible.

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By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.